ZOLT CHARGE SOLUTIONS LLP ("ZOLT," "we," "us," or "our") deeply respects your privacy and is committed to protecting the personal information you share with us across our charge network. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you interact with the ZOLT mobile application (the "App"), our website, and our physical charge stations. By accessing our services, you consent to the data practices described in this document. If you do not agree with these terms, please discontinue use of our platforms.

1. Information We Collect

To deliver a premium, seamless charge experience, we collect specific categories of information to provide and improve our services:

• Personal Identity Data: Information you voluntarily provide during account registration, including your name, email address, mobile number, and vehicle details.
• Vehicle & Autocharge Data: To facilitate our Autocharge feature, we securely store your Electric Vehicle’s unique identifier (such as MAC address) to automatically authenticate your charge sessions upon plug-in.
• Geo-Location Information: With your permission, we track your real-time location to help you navigate to the nearest ZOLT charge hub, check bay availability, and calculate distance/arrival times.
• Transaction & Financial Data: When you initiate a charge session, our secure third-party payment gateways process your payment information. We do not directly store your credit card details, UPI PINs, or sensitive banking credentials.
• Device & Application Data: We automatically collect diagnostic data, including your mobile device model, operating system, IP address, and Bluetooth access permissions (required for seamless hardware handshakes at the dispenser).

2. How We Use Your Information

We leverage the collected data to optimize and personalize your EV charge journey. Specifically, we use it to:

• Authenticate your account and initiate high-speed charge sessions efficiently.
• Process automated billing, generate GST-compliant digital invoices, and manage your ZOLT wallet balances.
• Provide real-time updates via push notifications (e.g., alerting you when your state of charge reaches 80%).
• Diagnose hardware or software anomalies to provide rapid customer support and troubleshooting.
• Analyze network usage trends to plan and construct future strategic charge station locations.

3. Sharing Your Information

ZOLT does not sell or rent your personal data to third parties. We may disclose your information only in the following heavily regulated scenarios:

• Service Providers: We share necessary operational data with trusted third-party vendors who assist us with payment processing, cloud hosting, email delivery, and app analytics.
• Legal & Safety Obligations: We may disclose data if required to comply with legal mandates, regulatory inquiries, or to protect the rights, property, and safety of ZOLT, our site host partners, and other drivers.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving ZOLT CHARGE SOLUTIONS LLP, user data may be transferred as part of the business continuity transition.

4. Cookies and Tracking Technologies

Our digital platforms utilize cookies, web beacons, and similar tracking technologies to customize your user experience and remember your login preferences. We may partner with analytics providers to evaluate platform traffic and interface usage. You can adjust your mobile browser or device settings to refuse cookies, though doing so may limit some application functionalities.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable, industry-standard encrypted networks to protect your information, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee its absolute security.

6. Your Privacy Choices

• Location & Device Permissions: You can enable, disable, or modify location tracking and Bluetooth access at any time through your mobile device's settings menu. Please note that disabling these may prevent you from initiating charge sessions via the app.
• Communications & Notifications: You can opt out of promotional push notifications and marketing emails via your account settings. However, critical transactional alerts regarding your active charge sessions and billing will still be dispatched.

7. Policy Updates

We reserve the right to modify this Privacy Policy at our discretion as our network technologies and legal requirements evolve. All updates will reflect a new "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after these changes implies your informed acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data handling practices, please reach out to our dedicated support desk:

Company: ZOLT CHARGE SOLUTIONS LLP
Email: admin@zoltcharge.com
Helpline: +91 99593 39995